jilibo is committed to providing a safe, fair, and enjoyable gaming environment for all players across Bangladesh. We believe that gambling should always be a form of entertainment — never a source of financial stress or personal harm.
jilibo has built a comprehensive set of responsible gaming tools and policies to ensure that every player in Bangladesh can enjoy our platform safely and within their personal limits.
Every jilibo account undergoes mandatory age verification during the KYC process. Players must confirm they are 18 years or older before any deposit or withdrawal can be processed. Accounts found to belong to underage players are closed immediately and funds are forfeited per our Terms and Conditions.
Players can set daily, weekly, or monthly deposit limits directly from their account settings. Once a limit is set, it takes effect immediately. Reducing a limit is instant; increasing a limit requires a 24-hour cooling-off period before the higher limit becomes active — giving players time to reconsider.
jilibo allows players to set a maximum session duration. When your set session time is reached, you will receive a clear on-screen notification and the option to continue or end your session. Reality checks can also be enabled to display elapsed time and net session activity at regular intervals.
If you feel you need a short break from gambling, you can activate a cooling-off period of 24 hours, 48 hours, 7 days, or 30 days. During a cooling-off period, your account is suspended for gaming and deposit activity, but you may still withdraw any funds held in your account balance.
Players who feel they need a longer break can request self-exclusion for a minimum period of 6 months. During self-exclusion, your jilibo account is fully suspended — you cannot log in, deposit, or place bets. jilibo also removes you from all marketing communications for the duration of the exclusion period.
In addition to deposit limits, jilibo offers loss limits that cap the maximum net loss a player can incur in a set period. If your net losses reach your configured limit within the selected timeframe, gaming activity is automatically paused until the next period begins, helping you stay firmly within your budget.
Access the jilibo platform using your registered credentials. All responsible gaming tools are available directly from your account dashboard under the "Responsible Gaming" or "Account Settings" section.
Step 1Select from deposit limits, session time limits, reality checks, cooling-off periods, loss limits, or full self-exclusion. Each tool includes a plain-English explanation of what it does and how long it stays active.
Step 2Enter the amount or duration you want to apply. For deposit and loss limits, enter a BDT amount. For time limits and cooling-off periods, select from preset durations or enter a custom timeframe that suits your needs.
Step 3Confirm your selection. Protective limits take effect immediately. Increases to existing limits include a mandatory 24-hour review period. Self-exclusion is irreversible for the chosen duration — even at your own request.
Step 4Problem gambling can develop gradually and is not always easy to recognise in yourself. jilibo encourages all players to periodically reflect on their gambling habits. The warning signs listed here are not a clinical diagnosis — they are prompts to help you consider whether gambling is still a healthy recreational activity in your life or whether it has begun to cause harm.
If several of these signs resonate with you, we strongly encourage you to activate one of jilibo's responsible gaming tools or to reach out to our support team. Seeking help is a sign of strength, not weakness.
If you answer "yes" to three or more of the following questions, we encourage you to reach out to our support team or activate a responsible gaming tool on your account.
Answer honestly — this is for your benefit only.
Have you ever gambled more than you intended to in a single session, despite planning to stop earlier?
Have you ever deposited money to try to recover losses from a previous gambling session?
Have you ever gambled with money that was needed for rent, food, bills, or other essential expenses?
Do you think about gambling frequently throughout your day, even when you are not playing?
Have you ever lied to a family member, friend, or partner about how much time or money you spend gambling?
Have you ever felt restless, irritable, or anxious when you tried to reduce or stop gambling?
Has gambling ever caused you to neglect work, studies, family responsibilities, or personal relationships?
Have you ever borrowed money — from friends, family, or any other source — specifically to fund gambling?
If several of the above questions resonated with you, please do not wait. Contact jilibo support using the details in the section below and request a cooling-off period, deposit limit reduction, or self-exclusion. Our support team is available 24 hours a day, 7 days a week, and all communications are treated with complete confidentiality.
jilibo takes the protection of minors extremely seriously. We operate a strict 18+ only policy and use KYC age verification to enforce it. However, we also recognise that parents and guardians play a vital role in ensuring that young people in Bangladesh do not access online gambling platforms.
We strongly recommend that parents and guardians who share devices or household networks with children and teenagers take the following precautions to prevent access to online gambling sites, including jilibo.
Install parental control or web-filtering software on all shared devices. Tools such as Net Nanny, Bark, or built-in Android and iOS parental controls can block access to gambling websites at the device or network level.
Never share your jilibo login credentials with anyone, including family members. Log out of your account after every session on a shared device and avoid saving passwords in shared browsers.
Talk openly with young people in your household about online gambling — explain that it is an adult activity, that outcomes are based on chance, and that it carries real financial risk. Awareness and open dialogue are among the most effective preventive measures.
If you are concerned about your gambling behaviour — or that of someone close to you — jilibo's support team is here to help. All responsible gaming requests, including self-exclusion and limit reductions, are handled with complete confidentiality and at no cost to the player.
jilibo's support team is available 24 hours a day, 7 days a week, operating on Bangladesh Standard Time (BST, UTC+6). You do not need to explain yourself in detail — simply tell us you need help and we will take it from there.
If you are experiencing a gambling crisis right now, please activate a cooling-off period or full self-exclusion from your account settings immediately, or contact our support team directly. Do not wait — the tools are available to you at any time.
Multiple contact channels are available. All contacts are displayed as plain text — not clickable links.
[email protected] — for all responsible gaming requests including self-exclusion, deposit limit reductions, and cooling-off activation.
Available within your account dashboard after login. Typically the fastest route for immediate responsible gaming assistance. Average response time under 3 minutes.
24 hours a day, 7 days a week, including Eid, public holidays, and Bangladesh national holidays. No waiting period to activate protective tools.
All responsible gaming communications are handled confidentially. Your request will not affect your account standing or be shared with any third party beyond what is required by law.
jilibo recommends that players who feel they need additional support beyond self-exclusion seek guidance from independent problem gambling counselling organisations operating in Bangladesh. Our support team can provide further information upon request.
jilibo's responsible gaming framework is not a regulatory checkbox — it is a core part of how we operate. We genuinely believe that sustainable, ethical gaming requires us to be active partners in player welfare, not passive observers. Every tool described on this page exists because we understand that for a small number of players, gambling can become harmful, and we want to be part of the solution rather than part of the problem.
We continuously review and update our responsible gaming tools based on player feedback, industry best practices, and emerging research in the field of gambling harm reduction. Our product and compliance teams meet regularly to assess whether our current suite of tools is sufficient and to identify areas where additional protection is warranted.
jilibo also operates a proactive monitoring programme that uses anonymised account-level data to identify patterns that may be associated with problem gambling — such as rapid escalation of deposit frequency, extended unbroken session times, or repeated activation and deactivation of limits. Where such patterns are detected, our team may reach out proactively to offer responsible gaming guidance, even if the player has not requested it.
We ask all jilibo players across Bangladesh — in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and beyond — to play responsibly, set limits before they start, and reach out to us without hesitation if they feel gambling is no longer a positive part of their life. The jilibo platform is built for entertainment. Let's keep it that way.
Ready to explore the full jilibo experience within your personal limits? Browse our game library, check our FAQ for more information, or log in to manage your responsible gaming settings right now.