Your privacy matters to us. This Privacy Policy explains exactly what personal data jilibo collects from players in Bangladesh, how that data is used, who it may be shared with, and the rights you hold over your own information.
Privacy at a Glance
jilibo collects only the personal data that is strictly necessary to operate your account, process transactions, verify your identity, and comply with applicable regulations. We do not collect data for its own sake.
All data transmitted between your device and jilibo's servers is protected using industry-standard TLS/SSL encryption. Sensitive data at rest — including payment details and identity documents — is stored using AES-256 encryption protocols.
jilibo does not sell, rent, or trade your personal data to third-party advertisers or data brokers. Data sharing with external parties is strictly limited to what is necessary for payment processing, KYC verification, and legal compliance.
Players hold clear rights over their personal data — including the right to access, correct, delete, or export the information jilibo holds about them. Requests are handled within 30 days of receipt at no charge to the player.
jilibo retains personal data only for as long as is necessary for the stated purpose or as required by applicable law. Account data is retained for a maximum of 5 years following account closure unless a longer period is legally mandated.
Identity verification and anti-money-laundering checks are conducted using reputable third-party KYC providers. Your submitted documents are processed securely and never stored beyond the period required for compliance obligations.
This Privacy Policy applies to all players who access and use the jilibo platform at https://jilibo.biz, including all associated services, mobile interfaces, and communications. By registering an account or continuing to use jilibo's services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, you must discontinue use of jilibo immediately.
jilibo is an internationally operated online casino and sports betting platform serving players in Bangladesh and other eligible markets. The jilibo platform is accessible at https://jilibo.biz and is operated by the jilibo group (hereinafter referred to as "jilibo", "we", "us", or "our").
For the purposes of this Privacy Policy, jilibo acts as the data controller — meaning we determine the purposes and means by which personal data collected through the platform is processed. Where we engage third-party service providers to process data on our behalf (for example, KYC verification partners or payment processors), those providers act as data processors and are bound by contractual data processing agreements that require them to process data only in accordance with our documented instructions.
If you have any questions about this Privacy Policy or about how jilibo handles your personal data, you may contact our support team at the details provided in Section 13 of this document.
jilibo collects personal data through several channels, including the account registration process, your ongoing use of platform services, KYC verification submissions, customer support interactions, and automated technical systems. The categories of personal data we collect are set out in the table below:
| Data Category | Specific Data Points | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, national ID or passport number | Registration form; KYC document submission |
| Contact Data | Email address, mobile phone number, residential address (city, district, postcode) | Registration form; account settings updates |
| Financial Data | bKash / Nagad / Rocket account numbers, bank account details, deposit and withdrawal history, transaction reference IDs | Payment processing; KYC verification |
| Gaming & Betting Data | Game history, wager amounts, bet outcomes, session durations, responsible gaming settings | Platform activity logs |
| Technical Data | IP address, device type and OS, browser type and version, screen resolution, time zone | Automated collection via cookies and server logs |
| Usage Data | Pages visited, links clicked, features used, search queries within platform, session timestamps | Analytics and tracking systems |
| Communications Data | Customer support chat transcripts, email correspondence content, survey responses | Support ticket system; email; live chat |
| Document Data | Copies of national ID, passport, proof of address, selfie/liveness verification image | KYC document upload portal |
jilibo does not collect special categories of sensitive personal data (such as biometric data for identification purposes, health data, racial or ethnic origin, political opinions, or religious beliefs) except where expressly required by applicable law or where you voluntarily provide such information in the context of a responsible gaming self-exclusion request.
jilibo uses the personal data it collects for specific, documented purposes. We do not use your data in ways that are incompatible with the purposes for which it was collected without first obtaining your consent or establishing a new lawful basis for processing. Our primary uses of personal data are as follows:
jilibo processes personal data on one or more of the following legal bases, depending on the specific processing activity:
jilibo does not sell or rent personal data to third parties. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to contractual data protection obligations:
The jilibo platform may reference third-party services (such as game providers or payment partners) by name. jilibo is not responsible for the privacy practices of these third parties. Players should review the privacy policies of any third-party service they interact with independently of the jilibo platform.
jilibo uses cookies and similar tracking technologies to operate and improve the platform. The categories of cookies we use are as follows:
You may manage your cookie preferences at any time through your browser settings. Note that disabling strictly necessary cookies will prevent access to the jilibo platform. For a full list of cookies in use and their specific functions, please contact jilibo support.
jilibo retains personal data for the minimum period necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable legal, regulatory, or compliance obligations. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account and Identity Data | Duration of account + 5 years post-closure | Legal / AML compliance obligation |
| Financial Transaction Records | 7 years from transaction date | Financial regulatory requirement |
| KYC Documents | 5 years post account closure | AML / KYC compliance obligation |
| Gaming and Betting History | Duration of account + 3 years post-closure | Dispute resolution; regulatory audit |
| Customer Support Communications | 3 years from date of last communication | Dispute resolution; quality assurance |
| Marketing Consent Records | Until consent is withdrawn + 1 year | Proof of consent |
| Technical / Log Data | 13 months from collection | Security monitoring; fraud detection |
Upon expiry of the applicable retention period, personal data will be securely deleted or irreversibly anonymised. Where anonymisation is applied, the resulting anonymised dataset is no longer considered personal data and may be retained indefinitely for statistical purposes.
jilibo implements a comprehensive range of technical and organisational security measures designed to protect personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include, but are not limited to:
While jilibo takes all reasonable steps to protect your personal data, no internet-based system can guarantee absolute security. Players are also responsible for maintaining the security of their own account credentials.
As a data subject, you hold the following rights in relation to the personal data that jilibo holds about you. Requests to exercise any of the rights below should be submitted to jilibo support at the contact details provided in Section 13. jilibo will respond to all valid requests within 30 calendar days.
Request a copy of all personal data jilibo holds about you, along with information about how it is used and with whom it has been shared.
Request correction of any inaccurate or incomplete personal data held by jilibo. Some corrections may require re-submission of KYC documents.
Request deletion of your personal data where it is no longer needed, where you have withdrawn consent, or where processing is unlawful. This right is subject to mandatory legal retention obligations.
Request that jilibo restrict the processing of your data — for example, while a complaint or dispute is under investigation — rather than delete it outright.
Request that your personal data be provided to you in a structured, commonly used, machine-readable format so that it can be transferred to another service provider.
Object to processing carried out on the basis of legitimate interests, including profiling for fraud detection purposes, where you believe your interests override jilibo's.
To protect your data from unauthorised disclosure, jilibo will verify your identity before processing any data subject request. You may be required to provide proof of identity documents before your request can be actioned. This verification step is a security measure, not a barrier to exercising your rights.
jilibo's services are strictly intended for adults aged 18 years and above. jilibo does not knowingly collect or process personal data from any individual under the age of 18. If jilibo becomes aware that personal data has been collected from a person under 18, that data will be deleted immediately, the associated account will be closed, and any funds held in that account will be forfeited in accordance with jilibo's Terms and Conditions.
If you are a parent or guardian and believe that a person under the age of 18 in your care has registered an account on jilibo, please contact our support team immediately at the details in Section 13. We will investigate and take appropriate action promptly.
jilibo's primary player base is located in Bangladesh. Some of the third-party service providers jilibo uses — including KYC verification partners, cloud infrastructure providers, and game content studios — may process data in jurisdictions outside Bangladesh. Where such international transfers occur, jilibo ensures that appropriate safeguards are in place to maintain the level of protection afforded by this Privacy Policy, including:
jilibo does not transfer your personal data to any jurisdiction for the purpose of circumventing applicable data protection obligations.
jilibo reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or operational requirements. When material changes are made, jilibo will:
Your continued use of jilibo's services after the effective date of any revision constitutes your acknowledgement of the updated Privacy Policy. If you do not agree to any revision, you must discontinue use of the platform and may request account closure by contacting jilibo support.
For any questions, concerns, or formal requests related to this Privacy Policy or to the personal data jilibo holds about you, please contact our support team using the details below. Note that the email address is displayed as plain text only and is not a clickable link.
Now that you know how we protect your data, dive into the full jilibo experience — from live cricket betting and classic slots to our full casino game library. All in a safe, secure environment built for Bangladesh players.